Frequently Asked Questions - Our Company
So what is Fastproof?
Fastproof was established in 2012, based in the United Kingdom, with a strong track record of delivering the best quality service for proofreading and copyediting across a large variety of subjects. For more information about us and our mission please click here.
Is you company qualified to handle such important documents?
We have over ten years of experience in this field, and continue to serve a large client base from a wide range of sectors on a global level. We have experts in almost every major field, and our editors are highly qualified professional proofreaders and undergo a very thorough selection process, before becoming part of our team. We make sure that all our editors have the necessary skills to provide the best quality service for our clients.
A standard editor in our team has two or more degree (one of which being either a masters degree or phd), as well as over 10 years of professional experience, and is published in his or her field.
How do i know you are the right option for me?
We are a reputable organization with a reputation for delivering the best quality results and providing a great customer experience.
Our prices are significantly lower than similar service providers in the market, yet our quality is just as good, and our delivery times are even faster.
Our experienced proofreaders and editors have worked with many satisfied clients across a wide range of subjects, in fact most of our work comes from repeat customers and word-of-mouth.
For an overview of the aspects where we excel compared to other service providers please consider 10 reasons to choose us.
Who are your editors/ proofreaders? And what are their qualifications?
All our proofreaders and editors are native English speakers, and are alumni of top tier universities in the U.K and the U.S. Our proofreaders include phd graduates, Oxford and Cambridge university graduates, published authors, professional copyeditors, professional working film screenwriters, professional film industry producers, and professional translators.
All our proofreaders are hand-picked and undergo a rigorous selection and assessment process. Less than 10% of editors who apply are accepted into our network.
The minimum criteria, which all of our editors meet or exceed are:
- Advanced qualifications (Master's degrees, or Phds) from top tier UK and US universities.
- A minimum of five years experience in proofreading and editing or copy-editing.
- Significant track record in their sectors or in academic publishing.
- A careful review and approval, by our founding partners, of fifteen examples of their past work within their designated areas of expertise.
How may i contact you?
We are available 24/7. If you have any queries please don't hesitate to get in touch with us. A member of our dedicated staff will be sure to answer any questions you may have.
What are you opening times, and do you work on holidays?
We are here to serve you 24 hours a day, 365 days a year. We appreciate that our clients have deadlines to meet and things to do, so our staff and editors rotate their schedules around holidays to make sure that our clients always have someone dedicated to them.
Will my files and my files be kept secure and confidential?
Absolutely. We value your work and appreciate the amount of trust you put into us and our editors when you choose to work with us. We take this responsibility very seriously.
We guarantee that the only people who can have access to your work are the editing manager, who will be in touch with you during every step of the process, and the proofreader/ editor who will be editing your work.
All our staff members and editors have already been signed to very strict confidentiality agreements, as well as an NDA pertaining to any work they receive from us. In fact, your designated editing manager and proofreader are both bound to delete all copies of your work from their systems once they have completed editing your work.
Will my identity and any personal details I share with you be kept secure and confidential?
Most certainly, yes. We value your privacy and personal confidentiality as much as we value the confidentiality of your work. We apply the same strict confidentiality rules that we do to your work, to your identity, and the NDAs to which we sign all our staff members and editors also include strict confidentiality rules pertaining to your identity.
Will you sign a Non-disclosure agreement (NDA)?
Yes, we are happy to sign an NDA upon request. Please contact us for specifics.
How does your process work?
Our process is designed to be as simple and straightforward as possible, while also giving our clients the comfort of knowing that they are in touch with a designated editing manager who is available to take care of their needs 24/7. We also wanted to give our clients the security of ensuring that our work meets their expectations, so you will receive the work from us on a chapter-by-chapter basis. If you are satisfied with our editor's work you can engage us further to work on subsequent chapters. If you feel that our editor could have done a better job, within reason, or if you have any notes or comments on their work, your designated editor would be happy to re-review each chapter at no extra cost to incorporate your notes and/ or concerns.
Our process works as follows:
- You submit your work to us by email, with any additional information such as deadlines.
- A member of our staff will answer you, and after having reviewed your work, they will be able to liaise with you about any requirements you may have, such as strict deadlines.
- Your editing manager will then select the best possible choice for your work and its needs from our large network of highly qualified editors - they will choose an editor who is also an expert in the subject matter of your work.
- Your work is sent to your designated editor, who then begins editing your work.
- After your designated editor completes the first chapter of your work, you will receive the annotated document with all the changes that were made highlighted and tracked.
- Once you review the document and are happy with the quality of our work, we bill you for the chapter that was done, based on its word count and then our editor moves on to the next chapter and so on.
- After you receive and approve the final chapter of your work, all would be done and we would have, hopefully, helped your work realize its full potential and become the best version of itself. From here on we sincerely hope you achieve what you are looking for with your work, and we look forward to working with you again!
For a more detailed breakdown of how our process works, please click here.
Do you have a minimum order size?
We do not have a minimum order size. If you have a piece of work that you would like us to help with, we are delighted to do so, regardless of the word-count.
I'm concerned about copyright. Will anyone be able to take my ideas?
Absolutely not. Our company and our employees make no claim on your copyright whatsoever. Neither We nor our editors require credit, or any form of acknowledgment or anything else except for fees for the services rendered. All out staff and all our editors adhere to very strict confidentiality and security contracts and if you're still concerned about your copyright, our company and your designated editor are happy to sign a Non-disclosure Agreement if required.
English is not my first language, will you still be able to edit my work?
Of course. We have been serving clients from all around the world for over 10 years. In fact we have a designated service for clients whose first language is not English. All our editors are native English speakers and have extensive experience in editing work that is written by non-native English speakers, and fully understand what is needed to make your work read as if it were written by a highly adept native-English speaker. For more information about our designated service for clients who are non-native English speakers, please click here.
What if i'm unhappy with the work?
If you are unhappy with our editors' work, please contact us and we will be happy to find a reasonably suitable solution. We can offer a free re-review of your work either by the same editor, or another editor.
Unlike other similar service providers, we work on a chapter-by-chapter basis. Like this you can be 100% certain that you are satisfied with our editor's work before they move on to the next chapter.
What if i receive a chapter from you and decide i don't want to continue with subsequent chapters?
Yes no problem. If for any reason you are not satisfied with our work, and decide not to continue working with us on subsequent chapter, we completely respect your decision. We would do our best to resolve any issues that might prevent you from continuing with us, but above all this is your work, and the decision is entirely up to you with no hidden commitments.
Are all your editors actual human editors and proofreaders, and is any of the work done by software?
We do not use any kind of software to edit your work. All our editors are real, live human being with several years experience in this sector, and in their fields of expertise.
I have heard about machine editing. What's the difference between human editing and machine editing?
Well there's a significant difference between the two. First and foremost, our editors are able to comprehend the context and meaning of your work, and can therefore deduce what you're trying to express even if you're struggling to express it. Our editors are also all experts in their chosen fields and therefore possess the knowledge and experience within the context of your work, which gives them a further advantage in editing your work. Software can't do any of this. Not yet anyway!
Our editors are also able to give your writing a natural flow, which is impossible for software to achieve.
I'm a repeat client. I loved the work your previous editor did. Can i request the same editor?
Yes, we can certainly do our absolute best to give your work to the same editor. In 95% of the cases, we will be able to provide the same editor, however, in rare cases depending on your deadline, the same editor might be engaged with another client's work. In such cases, we will discuss the possibilities with you and do our best to accommodate your request.
